Refund Policy
Last updated 20 September 2026
This policy explains when we offer refunds. It is written to be straightforward: if the service has not worked as described, or you change your mind quickly, we would rather refund you than argue about it.
1. Your statutory rights come first
Nothing in this policy limits or replaces the rights you have under applicable consumer protection law, including rights available to consumers in the European Union and European Economic Area.
Where mandatory law gives you a stronger right than this policy, that law applies. The voluntary windows described below are offered in addition to your legal rights, not instead of them.
2. Voluntary refund windows
We offer a goodwill refund window that begins on the date of purchase. You do not need to give a reason to use it.
One-month plan: 3 days. Three-month plan: 7 days. Six-month plan: 7 days. Twelve-month plan: 7 days.
To use this window, email support@rawping.com from the address used for the purchase and tell us you would like a refund.
3. Refunds we will give outside that window
We will also refund you, in whole or in part as appropriate, in the following circumstances:
A duplicate payment, or a duplicate order created in error.
The service was materially not delivered as described on this website.
A technical failure on our side prevented the service from being delivered for a significant part of your prepaid period.
Any case where a refund is required by applicable law.
4. How refunds are paid
Refunds are normally returned to the original payment method. If that method is no longer available, we will agree an alternative with you.
The time it takes for a refund to appear depends on your payment provider and your bank, and is outside our control.
5. Reasonable limits
We may decline a refund where there is evidence of fraud, abuse of this policy, or deliberate misuse of the service — for example repeated purchase-and-refund cycles, or use of the service to monitor websites in breach of our Terms of Service.
Declining a refund on these grounds does not affect any statutory right you may have.
6. How to request a refund
Email support@rawping.com with the email address used for the order and, if you have it, your order reference. We will confirm receipt and tell you what happens next.
If we cannot resolve a dispute with you directly, you may be entitled to use an alternative dispute resolution procedure available to consumers where you live.
Questions about this document can be sent to support@rawping.com.